SHIPPING & RETURNS
SHIPPING POLICY
All orders are shipped AFTER they’ve been through processing.Please allow up to 3-10 business days for processing all orders. Once your order has shipped, you will receive an email notification.
Orders placed over the weekend will be processed on Monday morning, unless it is a holiday. However, It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
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Warehouse Holiday Schedule: (Closed)
No items will be processed or shipped on these days, nor do these days count as a business day.
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New Year’s Eve
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New Years Day
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Memorial Day
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Independence Day (4TH OF JULY)
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Labor Day
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Thanksgiving Day
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Black Friday
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Christmas Eve
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Christmas Day
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Signature May Be Required: A signature may be required for all of our orders to be delivered. We are not responsible for late shipments due to holidays, natural disasters, weather or carrier delays. Any incorrect billing or shipping information enter by the customer will cause processing delays as well possible cancelation.
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We are not responsible for deliveries to the wrong address. It is the responsibility of the customer to ensure he/she enters their billing & shipping addresses correctly. We cannot guarantee address changes due to strict shipping security guidelines. Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. PLEASE PROVIDE A VALID EMAIL ADDRESS AND PHONE NUMBER FOR ALL ORDERS PLACED. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the customer has entered.
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If your order is already processing or has already shipped, we cannot change the address on the order. During this time, the only thing we can do is wait to see if the package is returned. If the package is returned, we will contact the customer and reship the order. The customer is responsible for all reshipping costs & handling fees.
RETURNS & EXCHANGE POLICY / CONTACT
Due to the nature of our hair, all sales are final. If you experience an issue with your order, please contact us at Tavishhaircollection@gmail.com and inform us of the problem.
While we have a strict NO REFUND policy, we do allow exchanges at our discretion. If an exchange is requested please be sure of the following:
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1. The hair must not have been used or altered. The hair must be in the same condition it was received, meaning it may not be removed from the bundle.
2. The product must be exchanged for something of equal or greater value. (prices are subject to change at our discretion)
3. You must send the product back to us in order to process the exchange. The return shipping fee is the responsibility of the customer.
4. We reserve the right to refuse any exchanges.